IT Support Engineer Responsibilities:
Installing and configuring client computer systems.
Responding to client IT support requests.
Meeting with clients to diagnose software, networking, or hardware issues.
Providing technical support on-site or via remote-access systems.
Offering solutions that meet the needs of the client.
Repairing hardware malfunctions, software issues, and networking problems.
Maintaining good client relations.
Tracking and managing work records.
Compiling job reports.
IT Support Engineer Requirements:
Bachelor’s degree in information technology or computer science.
Proven work experience as a technical support engineer.
Knowledge of web services, API, and IP-based protocols.
Experience with scripting languages such as Perl or Shell.
Knowledge of computer hardware and networking systems.
Good time management skills.
Good interpersonal skills.
Ability to troubleshoot complex hardware and software issues.
Excellent written and verbal communication skills.
Ability to think critically.