Position: Bilingual Back Office Support Specialist for Fintech Company
Location: Hyderabad, India (with a specific emphasis on the Hi-tech city area)
Employment Type: Full-Time
Number of Positions: 240
Go Live Date: 5th March 2024
About the Company:
We are excited to announce our collaboration with one of the largest Fintech companies in India, aiming to bolster their Support Function with top-tier talent. As we gear up for a significant expansion, we are on the lookout for 240 Bilingual Support Specialists who are adept in both English and Hindi, and who share our passion for innovation and excellence in the financial technology sector.
Role Overview:
The Bilingual Support Specialist will play a crucial role in providing comprehensive support and facilitating effective communication between the company and its diverse client base. This position demands high proficiency in English and Hindi, alongside a strong academic background.
Key Responsibilities:
• Customer Support: Provide timely and accurate assistance to customers through various channels, ensuring a seamless service experience.
• Bilingual Communication: Utilize proficiency in English (V6) and Hindi (V5) to communicate effectively with customers and stakeholders, both in writing and verbally.
• Documentation: Prepare and manage customer-related documentation and reports, ensuring clarity and accuracy in both English and Hindi.
• Problem Resolution: Address and resolve customer inquiries, feedback, and complaints promptly, maintaining high satisfaction levels.
• Team Collaboration: Work closely with other departments to support customer needs, contributing to the overall success of the support function.
Requirements:
• Language Skills:
• English: V6 level (Written and Spoken)
• Hindi: V5 level (Written and Spoken)
• Education: Must be a graduate from a recognized university. Open to fresh graduates as well as experienced candidates.
• Location: Candidates must have previously worked, lived in, or be willing to work and live in the vicinity of the Hi-tech city area, Hyderabad.
• Flexibility: Willingness to adapt to the dynamic environment of a leading Fintech company and the unique challenges of the Hi-tech city area.
• Team Orientation: Ability to work effectively in a team, contributing positively to team operations and working relationships.
What We Offer:
• A chance to be an integral part of a leading Fintech company's growth journey.
• Opportunities for personal and professional growth in a supportive and dynamic environment.
• Competitive salary and benefits package, reflective of the candidate's experience and skills.
• A vibrant workplace culture that thrives on innovation, inclusivity, and collaboration.